Winspirit Terms and Conditions

Welcome to Winspirit. We are Complete Technologies N.V., operating under Curaçao Gaming Authority license No. OGL/2024/923/0383. These terms and conditions govern your use of our Winspirit casino platform and services. By accessing our website at winspirit.com or using our Winspirit app, you agree to be bound by these terms.

About Our Company

We operate Win Spirit casino under the registration number 133283, with our registered address at Groot Kwartierweg 10, Livestrong Building, Curaçao. Our Winspirit online casino is licensed and regulated by the Curaçao Gaming Authority. We process payments through our subsidiaries BOVIVE LTD in Cyprus and SPOTEXE LIMITED in the United Kingdom to ensure secure transactions for all Winspirit casino users.

Account Registration and Eligibility

To access our Win Spirit casino services, you must create an account through our Winspirit login system. We require that you:

• Be at least 18 years old or the legal gambling age in your jurisdiction
• Provide accurate and complete registration information
• Maintain the confidentiality of your Winspirit casino login credentials
• Use only one account per person, household, or IP address

We reserve the right to verify your identity and may request additional documentation. Our Winspirit casino app download and web platform use the same account system, ensuring seamless access across all devices.

Restricted Territories

Our Win Spirit casino services are not available to residents of certain jurisdictions. We do not accept players from Israel, USA, France, Great Britain, Belgium, Spain, Ukraine, Malta, Latvia, North Korea, Iran, Syria, Netherlands, and Caribbean Netherlands islands. Additionally, players physically present in Australia during gameplay cannot access our services, even if they are residents of permitted jurisdictions.

Deposits and Payments

We accept various payment methods for your Winspirit casino account, including Visa and Mastercard (debit cards only for Australian customers), e-wallets like MiFinity and eZeeWallet, bank transfers, and cryptocurrencies including Bitcoin, Ethereum, and Litecoin. The minimum deposit for our Win Spirit casino is AU$30 equivalent.

All transactions are processed securely through our licensed payment processors. We support multiple currencies including EUR, USD, CAD, AUD, NZD, BRL, and INR, with one Game Account per currency per player.

Withdrawals and Limits

We process withdrawal requests from your Winspirit casino account with the following limits:

• Minimum withdrawal: AU$50 equivalent
• Maximum per day: AU$3,000 (may be increased based on your account status)
• Maximum per month: AU$50,000 equivalent
• Processing time: 30 minutes to 24 hours typically, up to 72 hours in exceptional cases

Withdrawals must be made using the same method as your deposit and in the same currency as your Win Spirit casino account. We may require additional verification for larger withdrawal amounts.

Bonuses and Promotions

Our Winspirit bonus offers include welcome packages, weekly promotions, and VIP rewards. When you claim any Winspirit casino bonus, you agree to meet the specified wagering requirements. Our Winspirit promo code system allows access to special offers, and we may provide Winspirit casino no deposit bonus codes for eligible players.

Key bonus terms include:

• Maximum bet during bonus wagering: AU$7.50
• Slots contribute 100% to wagering requirements
• Live casino, table games, roulette, and video poker contribute 0% (with limited exceptions)
• Bonuses are non-sticky - real money is used first, then bonus funds

Gaming Rules and Fair Play

We provide over 4,500 games from 100+ providers through our Win Spirit casino platform. All games use certified random number generators to ensure fair outcomes. We prohibit any fraudulent activity, including betting on opposite outcomes simultaneously or using automated betting systems.

Our Winspirit app and web platform offer the same gaming experience with identical rules and payout rates. You can download the Winspirit casino app for Android devices directly from our website.

Customer Support

We provide 24/7 customer support for all Win Spirit casino users through multiple channels:

• Live chat available 24/7 on our website and Winspirit app
• Email support at support@winspirit.com
• Social media channels including Facebook, Instagram, and WhatsApp
• Online complaint submission form

Our multilingual support team assists players in English, French, Portuguese, Spanish, German, Italian, and other languages matching our site localizations.

VIP Program

Our Winspirit casino offers a 14-level VIP Club with exclusive benefits including no-deposit bonuses, increased cashback rates, and special promotions. VIP levels range from Slate and Granite to VIP Diamond, with benefits increasing at each tier. Weekly cashback is calculated on net losses and requires a minimum of AU$1.50.

Sports Betting

Our Win Spirit platform includes comprehensive sports betting covering 30+ sports and e-sports markets. Sports bonuses operate under separate terms, with only sports bets contributing to sports wagering requirements. Cash-out bets do not contribute to bonus wagering requirements.

Data Protection and Privacy

We protect your personal information in accordance with GDPR and Curaçao data protection laws. For GDPR-related inquiries, contact our data protection officer at dpo@comtechnv.com. We use your data to provide gaming services, process payments, prevent fraud, and comply with regulatory requirements.

Account Closure and Inactivity

You may close your Winspirit casino account at any time by contacting customer support. We charge an administrative fee of USD $10 per month for accounts inactive for more than 6 months without any transactions. Self-exclusion options are available through our responsible gaming tools.

Dispute Resolution

Any disputes arising from your use of our Win Spirit casino services will be governed by Curaçao law. We encourage players to contact our customer support team first to resolve any issues. Unresolved complaints may be escalated to the Curaçao Gaming Authority.

Changes to Terms

We may update these terms and conditions periodically to reflect changes in our services or regulatory requirements. The current version is 3.3, last updated in April 2026. We will notify you of significant changes through our website, Winspirit app, or email communication.

By continuing to use our Winspirit online casino services after any modifications, you accept the updated terms and conditions. We recommend reviewing these terms regularly to stay informed of any changes that may affect your gaming experience.